Introducing Jackie, our esteemed Administrative Director at Step Forward Therapy. With an extensive 23-year career in healthcare, Jackie brings a wealth of expertise in medical billing and management to our team. Holding an Applied Science Degree in Healthcare Office Management from Harper College, Jackie’s dedication to facilitating optimal healthcare experiences for families is unwavering. Whether it’s navigating healthcare benefits or ensuring access to essential medical care, Jackie’s commitment to compassionate assistance shines through in every interaction. Outside of her professional responsibilities, Jackie finds joy in spending quality time with her loved ones, including her family, friends, and cherished canine companions. Embracing leisure activities, Jackie indulges in her passion for baking, bonds with her son over video games, and finds entertainment in watching quirky reality TV shows. With her vast experience and genuine dedication to improving the lives of others, Jackie plays a pivotal role in guiding Step Forward Therapy towards continued success and excellence.

Meet Diana Z., our dedicated billing specialist at Step Forward Therapy. With over 8 years of experience in the medical field, Diana is a certified medical biller and coder, holding credentials as a Certified Coding Associate (CCA) from AHIMA. Her passion for helping others extends beyond her professional role, as she actively ensures that families comprehend and optimize their medical benefits. Fluent in both English and Spanish, Diana goes the extra mile to bridge language barriers and facilitate clear communication. Beyond her work, Diana finds joy in various activities such as crafting delectable desserts, engaging in spirited games of badminton, and cherishing moments with loved ones. With her expertise and compassionate approach, Diana ensures that patients receive accurate billing and appropriate compensation for the invaluable services they receive at Step Forward Therapy.

Meet Rebecca, our accomplished Administrative Assistant at Step Forward Therapy. With a diverse educational background including a BA in sociology, a BS in nutrition, and a Master’s degree in Oriental Medicine, Rebecca brings a wealth of knowledge and a multifaceted perspective to her role. Since joining our team in 2022, Rebecca has been instrumental in ensuring smooth operations and providing invaluable support to our staff and clients alike. Outside of her professional commitments, Rebecca finds fulfillment in her roles as a spouse and mother to three children. During her leisure time, she prioritizes maintaining a healthy lifestyle through fitness activities, indulging in enriching literature, and cherishing moments with her loved ones. Rebecca’s dedication to excellence and her dynamic skill set make her an indispensable asset to the Step Forward Therapy team.

Introducing Cindy, our esteemed Client Care Coordinator at Step Forward Therapy. Armed with a degree in Industrial Engineering from Purdue University, Cindy brings a unique blend of analytical skills and compassionate care to our team. After dedicating time to raising her three children, Cindy joined Step Forward in 2023, eager to contribute her expertise to our mission of providing exceptional care. Outside of her professional endeavors, Cindy finds joy in supporting her children at their sporting events, sharing leisurely walks with friends, and immersing herself in home improvement projects. With her versatile background and commitment to service, Cindy plays a pivotal role in ensuring our clients receive the highest standard of care and support.

Meet Alli Rico, our new Marketing Specialist at Step Forward. With a Master’s degree in Teaching and Learning and a background as a high school teacher, Alli transitioned to marketing and successfully built the strategy for a local business. She is excited to share Step Forward’s exciting moments through social media and enhance our presence in Rolling Meadows and surrounding towns. Outside of work, Alli enjoys spending time with her family, drawing portraits, and walking her dogs.

One of the newest additions to Step Forward Therapy, Monika is the first friendly face you see when you enter the building. She is a Certified Medical Administrative Assistant with over 5 years experience in the medical field and over ten years of customer service. She is here to help you with any scheduling questions. In her free time she loves to garden, walk her two dogs and enjoy the outdoors. 

Meet Emily, a new friendly face. With over seven years experience in the administration portion of the medical field, she is happy to help answer any scheduling questions. Emily enjoys helping people and making a difference whether small or large in someone’s life. She is enthused to join the Step Forward Therapy Team to make a difference. In her free time, she enjoys traveling near and far and spending time with her family and dogs.