Meet Our

Non-Clinical Staff

Behind every successful organization is a dedicated administrative team. Get to know the individuals who keep Step Forward Therapy running smoothly, from scheduling appointments to handling paperwork and everything in between.

Jackie J.

Jackie J.

Administrative Director

Introducing Jackie, our esteemed Administrative Director at Step Forward Therapy. With an extensive 23-year career in healthcare, Jackie brings a wealth of expertise in medical billing and management to our team. Holding an Applied Science Degree in Healthcare Office Management from Harper College, Jackie’s dedication to facilitating optimal healthcare experiences for families is unwavering. Whether it’s navigating healthcare benefits or ensuring access to essential medical care, Jackie’s commitment to compassionate assistance shines through in every interaction. Outside of her professional responsibilities, Jackie finds joy in spending quality time with her loved ones, including her family, friends, and cherished canine companions. Embracing leisure activities, Jackie indulges in her passion for baking, bonds with her son over video games, and finds entertainment in watching quirky reality TV shows. With her vast experience and genuine dedication to improving the lives of others, Jackie plays a pivotal role in guiding Step Forward Therapy towards continued success and excellence.

Diana Z.

Diana Z.

Billing Specialist

Meet Diana Z., our dedicated billing specialist at Step Forward Therapy. With over 8 years of experience in the medical field, Diana is a certified medical biller and coder, holding credentials as a Certified Coding Associate (CCA) from AHIMA. Her passion for helping others extends beyond her professional role, as she actively ensures that families comprehend and optimize their medical benefits. Fluent in both English and Spanish, Diana goes the extra mile to bridge language barriers and facilitate clear communication. Beyond her work, Diana finds joy in various activities such as crafting delectable desserts, engaging in spirited games of badminton, and cherishing moments with loved ones. With her expertise and compassionate approach, Diana ensures that patients receive accurate billing and appropriate compensation for the invaluable services they receive at Step Forward Therapy.

Rebecca B.

Rebecca B.

Administrative Assistant

Meet Rebecca, our accomplished Administrative Assistant at Step Forward Therapy. With a diverse educational background including a BA in sociology, a BS in nutrition, and a Master’s degree in Oriental Medicine, Rebecca brings a wealth of knowledge and a multifaceted perspective to her role. Since joining our team in 2022, Rebecca has been instrumental in ensuring smooth operations and providing invaluable support to our staff and clients alike. Outside of her professional commitments, Rebecca finds fulfillment in her roles as a spouse and mother to three children. During her leisure time, she prioritizes maintaining a healthy lifestyle through fitness activities, indulging in enriching literature, and cherishing moments with her loved ones. Rebecca’s dedication to excellence and her dynamic skill set make her an indispensable asset to the Step Forward Therapy team.

Cindy L.

Cindy L.

Client Care Coordinator

Introducing Cindy, our esteemed Client Care Coordinator at Step Forward Therapy. Armed with a degree in Industrial Engineering from Purdue University, Cindy brings a unique blend of analytical skills and compassionate care to our team. After dedicating time to raising her three children, Cindy joined Step Forward in 2023, eager to contribute her expertise to our mission of providing exceptional care. Outside of her professional endeavors, Cindy finds joy in supporting her children at their sporting events, sharing leisurely walks with friends, and immersing herself in home improvement projects. With her versatile background and commitment to service, Cindy plays a pivotal role in ensuring our clients receive the highest standard of care and support.

Interested in Joining Our Team?

Client Testimonials

At Step Forward Therapy, we take great pride in the positive impact our team has on the lives of our clients and their families. Here’s what some of our clients have to say about their experience with our staff:

Our daughter has worked with OT’s, PT’s, and SLP’s and the progress she has made during the two years we have been with them is tremendous! From the scheduling and billing staff to the owner to the therapists, they are all friendly, detail-oriented, kind beyond belief, awesome with kids, and phenomenal therapists!!

Emily R.

worked with OTs, PTs, & SLPs

Step Forward Therapy is a wonderful place for pediatric therapy support. The therapists are kind and energetic, and the administrative staff is prompt and helpful. Have to give a shout out to Ms. Claire! She is a super talented OT and my son grew so much thanks to her.

Amy W.

worked with OTs